RETURNS POLICY
We have a 7-day working guarantee for MOST* used items. For consoles and other tech items (including new items), we provide a 30-day warranty free of charge. This means you have 7 days and 30 days respectively after receiving your item to request a return or exchange. We do not accept returns for buyer's remorse or similar reasons.
To be eligible for a return, your item must be in the same condition that you received it. All used items, unless otherwise marked, include a 7-day working guarantee; if the item doesn't work, bring it back for your choice of an exchange, repair, or refund. The 30-day warranty on tech and consoles works in the same way. In all cases, the items must have their original price tags, and be in their original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@retrogamewolf.com or come into our physical storefront to make a free return. If you opt for the ship-back option, we’ll deduct the cost of return shipping from your refund and send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will be accepted as a donation or can be returned to the sender at the sender's cost.
You can always contact us for any return questions at returns@retrogamewolf.com.
30-Day Tech Warranty
If your tech item (console, controller, cords, media players, etc) stops working properly within the first 30 days of purchase due to non-user error, we can help repair, replace, or refund you for your purchase. This warranty does NOT cover drops, spills, or any other damage caused as a result of customer negligence. Items MUST have their original serialized warranty sticker ("shiny sticker") intact and still attached to the item, as well as the receipt received upon purchase. If the seal is broken or the item's hardware/software has been found to be modified in any way, the warranty shall become null and void.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
*Exceptions / non-returnable items
Certain types of items cannot be returned. These items will be marked with a sticker saying "NO RETURNS". Other exceptions are as follows:
-Final Sale or Clearance Items: These items are sold as is. Many times, items are still in perfect working condition, but items in this category are generally untested or are planned to be phased out entirely.
***Regardless of our return policy, you are always welcome to trade in your products at any point trade-ins are accepted, no matter how long it's been since purchase, for the current trade-in value, just as you would any other item.***
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final clearance items or gift cards/store credit.
Exchanges
The fastest way to ensure you get what you want if ordering online is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you visit in person, exchanges are easy and fast! Just find what you want and pay the difference (if applicable).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. NOTE: If you choose to ship the item back to us, you will be responsible for the return shipping costs unless the item is found to be defective and was sold as working. Please remember it can take some time for your bank or credit card company to process and post the refund too.